Terms of Service

Acceptance of Terms

By accessing or using the website at anchorpoints.io, or by engaging Anchor Points Innovation LLC ("Company", "We", "Us", or "Our") to provide any digital services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, you must not accept these Terms or use our services.

Services

Anchor Points Innovation LLC provides technology and digital services including, but not limited to:

• Web platform and CMS development
• Custom software and SaaS application development
• Platform migration and modernization
• AI-enhanced and agentic system development
• Cloud infrastructure and DevOps
• Digital strategy consulting
• Ongoing technical support and partnership

The specific scope, deliverables, timeline, and fees for any engagement will be defined in a separate Statement of Work ("SOW") or service agreement executed between the parties. In the event of any conflict between these Terms and a signed SOW, the SOW shall prevail with respect to that engagement.

Intellectual Property

Our Property

All content on this website — including text, graphics, logos, design assets, and code — is the property of Anchor Points Innovation LLC and is protected by applicable intellectual property laws. Nothing on this website grants you any license to use our branding, trademarks, or proprietary materials without prior written consent.

Client Deliverables

Upon receipt of full payment for a completed engagement, and as specified in the applicable SOW, ownership of custom deliverables created specifically for the client will transfer to the client.

We retain perpetual, irrevocable rights to:

• Pre-existing tools, frameworks, libraries, and methodologies used in the delivery of services
• Generic components, patterns, and code not created exclusively for the client
• Our internal processes, templates, and know-how

We also reserve the right to reference completed work in our portfolio and marketing materials unless otherwise agreed in writing.

Client Obligations

When engaging our services, you agree to:

• Provide accurate, complete, and timely information necessary for us to deliver the agreed services
• Ensure that any materials, content, or assets you provide do not infringe third-party rights
• Designate a responsible point of contact with authority to make decisions on your behalf
• Review and provide feedback on deliverables within agreed timelines
• Not use our services for any unlawful, harmful, or fraudulent purpose
• Not attempt to reverse-engineer, copy, or misappropriate our proprietary methods or tools

Delays or failures caused by a client's failure to meet these obligations may affect delivery timelines and do not constitute a breach on our part.

Fees and Payment

Fees for services are as set out in the applicable SOW or proposal. Unless otherwise agreed:

• Project-based engagements typically require a deposit prior to commencement, with the balance due upon completion or at milestones defined in the SOW
• Retainer and ongoing support arrangements are invoiced monthly in advance
• Invoices are due within 30 days of the invoice date
• Overdue balances may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower
• We reserve the right to suspend services for accounts more than 30 days past due

All fees are in US dollars and are exclusive of applicable taxes unless stated otherwise.

Confidentiality

Each party acknowledges that during an engagement they may receive confidential information belonging to the other party. Both parties agree to:

• Keep confidential information strictly confidential
• Use confidential information only for the purpose of performing or receiving the services
• Not disclose confidential information to any third party without prior written consent, except as required by law

These obligations survive termination of the engagement for a period of three (3) years.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Anchor Points Innovation LLC disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability or fitness for a particular purpose
• Warranties that the website will be uninterrupted, error-free, or free of viruses
• Warranties regarding the accuracy or completeness of any content on the website

Nothing in these Terms affects any statutory rights you may have as a consumer that cannot be waived or limited by contract.

Limitation of Liability

To the maximum extent permitted by applicable law, Anchor Points Innovation LLC shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages arising from your use of or inability to use the website or services
• Damages resulting from third-party actions or content

Indemnification

You agree to indemnify, defend, and hold harmless Anchor Points Innovation LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of our website or services, your violation of these Terms, or your infringement of any third-party rights.

Termination

Either party may terminate a service engagement by providing written notice as specified in the applicable SOW. Upon termination:

• You remain liable for all fees for work completed up to the termination date
• We will deliver all completed work product for which payment has been received
• Each party will promptly return or destroy the other party's confidential information
• Provisions of these Terms that by their nature should survive termination will do so, including IP rights, confidentiality, limitation of liability, and governing law

We reserve the right to suspend or terminate access to the website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in New York, NY, under the rules of the American Arbitration Association. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Where changes are material, we will make reasonable efforts to provide notice via email or a prominent notice on the website.

Your continued use of the website or services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the website and, where applicable, notify us to terminate any ongoing engagement.

Contact Us

If you have any questions about these Terms of Service, please contact us: